Online Services

The new online service is now live!

If you were registered for online services previously, you will receive an email with instructions of how to re-register.
If you wish to use online appointment booking and prescription requesting, and this is your first time registering, please visit the reception front desk with proof of identification

Click here to log in/register

 

 

How to register for online services

If you wish to, you can now use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and look at a summary of your medical record online. You can also still use the telephone or call in to the surgery for any of these services as well.

Being able to see your record online might help you to manage your medical conditions. It also means that you can even access it from anywhere in the world should you require medical treatment on holiday. If you decide not to join or wish to withdraw, this is your choice and practice staff will continue to treat you in the same way as before. In general this decision will not affect the quality of your care.

To register for these services you will need to come to the surgery in person with photo ID (Passport or Driving License). You will then be asked to fill in a short form outlining which features you wish to access and your responsibilites in doing so. 

You will need to think of a password which is unique to you. This will ensure that only you are able to access your record – unless you choose to share your details with a family member or carer.

Using online services

It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately. If you can’t do this for some reason, we recommend that you contact the practice so that we can remove online access until you are able to reset your password.

If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.

 

Some things to consider before applying for online access to your medical record

Although the chances of any of these things happening are very small, you will be asked to confirm that you have read and understood the following before you are given login details:

  • Forgotten History – When you access your medical record online, you may be reminded of something you have forgotten about and which you might find upsetting.
  • Abnormal results or bad news – If you have access to test results or letters, you may see something that you find upsetting. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact us.
  • Choosing to share your information with someone – It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure.
  • Coercion – If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.
  • Misunderstood information – Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation.
  • Information about someone else If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.

 

Visit the links below for more information about online services, and how to keep your online records safe and secure

Online access frequently asked questions
Keeping your online health records safe and secure